Welcome to simplewearz, operated by Xylent Global Private Limited! We aim to make your shopping journey smooth, enjoyable, and hassle-free. In this policy, “we,” “us,” and “our” refer to Xylent Global Private Limited, while “you,” “your,” and “user” refer to our valued customers. This Shipping and Delivery Policy explains the process, timelines, and conditions related to the shipment of products purchased through our platform. By placing an order, you agree to the terms outlined below.

Shipping Locations

To ensure that our latest fashion collections reach you conveniently, we currently deliver to all pin codes across India. At this time, international shipping is not available. We continually strive to make our deliveries reliable and accessible within our service areas.

Processing Time

Once you place an order, our team begins preparing it for shipment promptly. Orders are typically processed within 1-2 business days, excluding weekends and public holidays. After processing, you will receive a confirmation email with all relevant details, so you know your fashion picks are on the way.

Delivery Timeline

We aim to get your chosen styles to you quickly. Our standard shipping generally takes 3-8 business days, ensuring you can enjoy your latest fashion finds without unnecessary delay.

Failed Delivery Attempts

Sometimes deliveries can’t be completed due to reasons such as an incorrect address, the recipient being unavailable, or refusal to accept the order. In such cases, the package is returned to our warehouse. Customers may request a re-delivery, and our team is happy to assist in rescheduling the shipment.

Damaged or Lost Shipments

We want every order to arrive in perfect condition. If your order reaches you damaged, please contact our customer support team within 48 hours of receipt and provide photographic evidence of the damage.

 

In the rare case that a shipment is lost in transit, we will work closely with our courier partner to verify the situation and arrange either a replacement or a refund for your order.

Connect With Us

For any questions or concerns about shipping and delivery, our team is here to help. You can reach out to us at: xylentglobalpvtltd@gmail.com